I ordered a jacket for my son for Christmas. When it came, because it was a gift, I didn't immediately open the package. Before I even knew it was the wrong jacket, I was contacted by Customer Service, apparently they had discovered that they shipped the wrong item. They immediately shipped me the correct item at no additional charge and didn't even require me to return the incorrect item. Such efficient customer service is almost unheard of today. I really appreciate all that they did and would definitely recommend their products.