Refunds & Returns
We want you to love all you get from MDNT:45. If you are not completely satisfied with your purchase, you may return it within 30 days of receiving it. All returned items must be clean, unworn, and with tags attached. We would highly appreciate it if you saved the original packaging.
What are the return options
- Exchange for a different size or color of the same item.
- Exchange for a different item, higher price: there will be an additional cost.
- Exchange for a different item, lower price: there will be store credit compensation.
- Get your money back. You can expect a refund to appear on your original form of payment within 60 days from the moment we receive your parcel at the address we provide you with.
- Get Store credit (Gift Card). Once you provide us with a tracking number of your return parcel, we’ll send a personal Gift Card to your email address within 48 hours. You’ll be able to use it later once you decide so. Fast and secure.
In case of receiving a damaged, defective, or wrong item, you can exchange or return it and get a full refund, as well as our sincere apologies.
How to return
Below are all the available options when you make a return:
- Request a return on our website by clicking the right button and following the automated process steps. Please, do not send your items without submitting your return request first.
- Send back an item only to the address we provide you once you submit your return request, and then share the tracking number with us. In case of an exchange, we’ll start producing your new preferred item upon your request, regardless of the return package status.
- Please wait. Time frames depend on the chosen option.
Free gift return
Probably, you’ll need to return a gift you get on top of your main order. Depending on the return reason and your intentions, here are the following cases:
- If you’re returning the main items for replacement (exchange), you can keep the gifts.
- If you’re returning most items for store credit or refund because you don’t like how they look or fit, you will also have to include the gift in your parcel. Such situations are to be discussed separately.
- If you return the main items due to a mistake from our side, you can keep the gift. Please, make sure to discuss the matter with our Customer Care Managers before making a decision.
- Returns are not free. You'll need to cover the shipping costs for sending an item back. However, if you're making an exchange, we will take care of a new delivery. As everywhere, your shipping expenses are not refundable.
- Custom-made items and Gift Cards are non-returnable in all cases.
- MDNT:45 does not offer the try-on program. Therefore, you will still need to cover the return shipping costs if you purchase several sizes of the same product.
- It is a must to use a trackable parcel service. If you don't provide us with the tracking number of the return package, we can’t guarantee that it will be delivered to us; therefore, an exchange or refund won't be processed.
- There are certain situations where only a partial refund is applicable. For example, if you return only a part of the item or send a damaged one (while it wasn't defective in the first place). Once we receive and inspect your return, we will inform you of our decision regarding the reimbursement. If everything's okay, we'll gladly provide compensation for you.
- We reserve the right to offer you alternative options before confirming the refund.
There are cases when a refund is issued but is not yet displayed on your bank account. In case you find yourself in such a situation, please, double-check your cash account. If you didn’t find anything, please, contact your credit card company and bank to ensure they don’t hold the reverse transaction. If you’ve done all the above and the money is still not there – contact us at firstname.lastname@example.org.
If you have any questions – feel free to reach us via the channel you find convenient.