Refunds & Returns
At MDNT:45, our goal is to ensure your complete satisfaction with your purchase. If, for whatever reason, you are not satisfied with your purchase, you can request to return the item(s) for an exchange or refund.
Initiating a Return
To initiate a return:
- Submit a return request through the 'Request a return' button on the right.
- Please ensure your return request is submitted and the items are shipped back to us within 14 days of purchase.
Please note: Items should not be sent without first submitting a return request.
Return Options
We are pleased to offer various return options to satisfy your needs:
- Exchange the item for a different size or color
- Exchange the item for a different product of a higher value (additional cost will apply)
- Exchange the item for a different product of a lower value (the difference will be compensated with store credit)
- Refund to your original payment method (processing time is typically within 30 days of us receiving your return)
- Store credit in form of a Gift Card sent to your email within 48 hours of receiving your return
Product Return Conditions
To be eligible for a return, the products should meet the following criteria:
- All original product tags and textile labels are intact.
- Items should not be washed, altered, or used and don't show any signs of use (e.g. stains, marks, bad odors, signs of wear and tear).
Please note: Any items that don't meet these conditions will not be eligible for return or exchange.
Product Care and Handling
For product maintenance, we recommend avoiding the use of perfumes or exposure to smoke while trying on items. After trying, please fold the item, place it in a sturdy package that will keep the item in its original condition and seal it to prevent exposure to external elements.
Non-Returnable Products
Please note, some items are not eligible for return, such as:
- Customized items
- Garments worn directly against the skin (please check product description)
- Items discounted by 25% or more
- We do not offer a try-on service. Please avoid ordering one item in two or more sizes, as returns for such cases will not be accepted.
Return process details
Authorization
Before returning an item, please provide three clear photos showcasing the item from the front, back, and sides. For damaged items, make sure the damage is clearly visible in the photos.
Accepted image file formats: .jpg, .jpeg, .png. High-resolution photos will be processed more quickly.
Shipping
Please note, the costs for return shipping are to be covered by the customers. We may provide a return label and deduct its cost from your refund or, in the case of an exchange, charge you for its cost. However, if you're making an exchange, we'll handle the costs of shipping your new item.
Exchange
For exchanges, we begin production of your replacement item once we have received and inspected the return. As our items are handcrafted to order, standard production times apply.
Unauthorized or Late Returns
Returning an item without contacting us and getting prior authorization will result in the inability to process a refund. In such a scenario, you may choose another item of equal value from our shop. Refused or unclaimed packages are subject to a 20% restocking fee and all associated shipping charges.
Items sent back once the return period is over won’t be eligible for a refund or exchange.
Conscious Shopping
MDNT:45 actively promotes sustainability and encourages conscious shopping decisions. We advise readers to:
- Consult our sizing chart for accurate size determination
- Understand the fabric and fit by carefully reading garment descriptions
- Reach out to us with any questions before making a purchase
We invite you to join in our sustainable practices and help make a positive environmental impact by being mindful while shopping and returning items. Thank you.