We reckon that you’ll look stunning in our clothes, but if something doesn’t work out – don’t worry, you can easily request a return. We’ll gladly accept your items if they are both unworn and unwashed. It’s possible within a 30-days window from the day you received it. We would highly appreciate you keeping the tags intact and saving the original packaging.
To proceed with a return, you simply need to click on the “Request a return” button and follow the automated process steps. If you have any questions – feel free to reach us via the channel you find convenient.
Below are all the available options when you make a return:
- Exchange for another size or another variant of the same item. This is one of the fastest ways to proceed with your return. We start producing a replacement once you ship the returning article and provide us with the tracking number. We’ll send the replacement once it’s ready, regardless of the returning package status.
- Shop now with your store credit. Use the sum you have from your return to choose anything you like more. Receive a gift card with a redundant sum or pay up if required. Same as above, we do our part once you provide the tracking number for the returning item. Fast and convenient.
- Return for Gift Card (Store Credit). If you didn’t find anything interesting in exchange for your returning item – don’t worry. You’re still able to resolve your return rapidly. Once you provide us with the tracking number of your returning parcel, we’ll send a personal Gift Card to your email address within 48 hours. You’ll be able to use it later once you decide so. Fast and secure.
- Return for Refund. This option doesn’t provide you with any perks and does take the biggest amount of time. Processing terms for refunds are 30 days from the moment we receive your parcel. In certain countries, we have partner warehouses to decrease the price of return shipping. Therefore, please, mind the forwarding delay. Also, please, note that the refund process may be protracted due to delivery problems along the way.
There are certain situations where only a partial refund is applicable. For example, if you returned only part of the item or sent a damaged one (whereas it wasn’t defective in the first place). To make a final decision, we need to inspect the parcel upon arrival in Kyiv, Ukraine.
It also goes without saying that shipping costs are non-refundable. But don’t worry: thanks to our partnership with worldwide postal services, the prices for our customers are significantly lower.
We have partner warehouses in certain countries to ease the returning process for you. You’ll only need to pay for the return shipping to the local spot in most cases, and we’ll do the rest. The only exception is cases when the mistake is on us – we fully cover the expenses on such occasions.
MDNT:45 is not responsible for any damage or loss that happened to your parcel on its way back. We also don’t guarantee that your package will be delivered to us as this process is entirely on the shipping carrier you choose. We highly recommend using a reliable tracking service for your parcel as it lets you check its status anytime.
Once your return is received and inspected, we will inform you of our decision regarding the reimbursement. If everything’s okay, we’ll gladly provide compensation for you. Please, note: we reserve the right to offer you a couple of alternative options before confirming the refund.
MDNT:45 does not offer the try-on program. Therefore, if you decide to purchase several sizes of the same product, you will still need to cover the return shipping costs.
From time to time, we offer special deals which include gifts. Those are offered as an addition to your main order. In some cases, you’ll need to return the gifts. Depending on the return reason of your main items (everything except the gifts) and your intentions, the answer varies as follows:
- If you’re returning the main items for replacement (exchange), then you can keep the gifts.
- If you’re returning most of the items for store credit or refund because you didn’t like the way they looked or didn’t fit, you will also need to include the gifts in your parcel. Such situations are to be discussed separately.
- If you’re returning the main items due to a mistake from our side, then you can keep the gifts. Please, make sure to discuss the matter with our Customer Care Managers before making a decision.
- Faceshield masks are non-returnable in all cases.
- If the gift is the only item that you didn’t like or it didn’t fit, unfortunately, you cannot return it.
There are cases when a refund is issued but is not yet displayed on your bank account. In case you find yourself in such a situation, please, double-check your cash account. If you didn’t find anything, please, contact your credit card company and bank to ensure they don’t hold the reverse transaction. If you’ve done all of the above and the money is still not there – contact us at email@example.com.