Help Center

Mainly, we keep working and fighting for our dream during the full-scale Russian invasion of Ukraine on February 24.

We adapted to this new challenging reality. In order to provide the same high quality and service, part of the production facilities were relocated to Poland. The rest of the team continues mastering our craft in Ukraine. 

However, challenges continue to come. Due to power outages, we may sometimes take a little longer to respond. But we will definitely get back to you at the earliest opportunity.

Learn more about the current situation in Ukraine from official resources -> https://war.ukraine.ua

If you would like to support us, please visit this link to find out more.

We're doing our best to get back on track with everything we've built so far and continue to grow it with you. We've worked for the past 6 months to prepare for working on distributed manufactures - small local manufacturers located where our customers live. And now is the time to speed up this process. 

So we're ready to transfer our production process to another place. However, we need your patience and trust to make it happen.

While you make a preorder on our website, the only thing we can't guarantee for now is the delivery date. We start to produce items you've preordered at the earliest convenience and contact you with the shipping details.

We answer at the earliest opportunity. If you have any questions, please leave your email in the chat so that we can reach you as soon as possible. If you'd like us to call you instead, please make sure to leave your number and the most appropriate time to contact you in the request.

We always provided hassle-free returns, even when we were still a very small team of 5 people. We know how frustrating this might be to be dissatisfied with the item you ordered, and we usually resolve this issue immediately.

We had been trying to balance on edge for a long time before we started preparing extended size charts. And making that happen, we discussed any feedback customers gave us to update products and variants we create. 

Unfortunately, we have had to suspend work in that direction for now. We believe we can get back to it soon, but for now, if you have any suggestions or would like to participate in our creation of un:casual sizing, please share your ideas with us.

You can find a detailed guide here.

Here’s a short version of it:
Take a cloth or plastic soft tape measure that you can find at craft and sewing stores. If you don't have any, you can get a piece of string and a ruler.

You need to strip down to your underwear or wear tight clothing like leggings to get accurate measurements.

Bust – wrap a centimeter around the most volume and the protruding part of the chest, exhale halfway and fix the volume.
Waist – wrap a centimeter around the thinnest part of the waist, measure at half a breath. Do not retract or inflate the belly during the measurement.
Hips – it is measured on the most volume part of hips, approximately at the level of the hip joints.

Then compare your notes with our size table.

Depending on the item you want to buy, you may need to measure other indexes as well. If that is so, please, proceed to our full guide by the following link.

Feel free to contact us to get assistance with your measurements and picking a proper size.

If you want to make a customization, please write to us at info@mdnt45.com. We'll discuss the possibility of it and let you know. Such service is rather an exception and is not guaranteed.

Important note: such service will have a higher price.

If you want to make some customization, please write us at info@mdnt45.com. We'll ask our designers about it and tell you the answer as soon as possible.

Important note: If customization is available, the price will definitely change.

Yes, we do! To buy one, please click here. 

Choose the amount and style you prefer and add it to your cart. Once you've completed the checkout, you’ll receive the order confirmation with your gift card within 24 hours.

Please, note: we sell them in a virtual form. Once you buy it, we’ll send it to you via email.

Your gift card should appear in your inbox within 24 hours after purchasing. If you didn’t receive it within the mentioned period, please email us at info@mdnt45.com.

Yes, but it depends on your location, the number of items you need, and the date you need it by. Please, provide these details to info@mdnt45.com or via live chat, and our Customer Care Team will clarify it for you.

Once you place an order, you should receive a confirmation letter sent to the email address you provided at checkout. If, for some reason, you did not receive it, please check your spam/junk folders.

If you did not find it there and are sure that the payment was processed, please, contact us at info@mdnt45.com.

Yes, you can do it within 24 hours after the purchase by emailing us at info@mdnt45.com.

Please, make sure to state the reason for the cancellation – this is very important to us. Thanks to this information, we can improve ourselves and ensure your next experience with us is brilliant.

After receiving your request, we’ll cancel the order and forward it to our Financial Department for reimbursement. Please, note: we reserve the right to offer you alternative options before confirming the refund.

We issue refunds to the original payment method. The process takes up to 15 days from the moment it is confirmed.

Yes, you can! You’re eligible to edit your order within 24 hours from the moment of the purchase. To proceed, please, contact us via any channel you find convenient (the best option would be our live chat in the bottom right corner).

Please, note: such actions may affect your order processing time.

First of all, check the tracking number we provided. The shipping carrier might have delayed the parcel. You can also contact the delivery company to get more details.

If you’re still having problems with the matter, please, email us at info@mdnt45.com. We’ll do our best to help you!

Don’t worry – we’ll easily fix it for you. Reach out to us at info@mdnt45.com.

Don’t worry – we’ll easily fix it for you. Reach out to us at info@mdnt45.com.

We provide several payment options for customers from all around the world. Depending on your location, the total number of options may vary. Here’s the full list of them: debit and credit cards by American Express, Visa, MasterCard, JCB, Discover, Diners Club, Elo, as well as payments made through PayPal, Apple Pay, Google Pay, Amazon Pay, and Shop Pay. Our team continuously expands the list, so stay tuned!

We also offer to pay in 4 equal interest-free installments with Klarna or AfterPay. Read more about Klarna’s Terms of Service here, and AfterPay’s details here.

In addition, you can make a payment with cryptocurrencies like Bitcoin, Bitcoin Cash, Ethereum, Litecoin, DAI, and USDC.

First of all, check if you're entering the discount code exactly as it appears – it’s case-sensitive.
Secondly, check the coupon’s terms. For instance, if the item is on sale or in a particular category, the discount may not be available.

If you’re still having problems, please, contact us at info@mdnt45.com, and our team will advise you further.

You can only use one coupon at a time.

Don't worry and try an alternative payment method. 

If it doesn’t help, please, contact us at info@mdnt45.com for further assistance.

Depending on your payment and account information, our backend, Shopify, provides us with a probability of fraudulent activity with the order. Based on this data, we may ask you to verify your identity by requesting additional personal information. It’s not something we enjoy, but it’s all about financial security, and we have to do it.

Note: our processing time varies and could take up to 18 business days, depending on the items you've chosen.

Shipping cost depends on weight of your package and shipping destination. You can see the system of flat prices below:

US (Shipping - 2-6 days):

• 0.1 kg – 0.5 kg - $11.83;

• 0.5 kg – 1 kg - $16.83;

• 1 kg – 1.5 kg - $11.83;

• 1.5 kg – 2 kg - $13.83;

• 2 kg – 2.5 kg - $13.83;

• 2.5 kg – 3 kg - $13.83;

• 3 kg – 3.5 kg - $14.83;

• 3.5 kg – 4 kg - $17.83;

• All orders over $399 - free shipping.

EU (Shipping - 2-5 days):

• 0.1 kg – 0.5 kg - $5.83;

• 0.5 kg – 1 kg - $11.83;

• 1 kg – 1.5 kg - $9.83;

• 1.5 kg – 2 kg - $9.83;

• 2 kg – 2.5 kg - $11.83;

• 2.5 kg – 3 kg - $14.83;

• 3 kg – 3.5 kg - $14.83;

• 3.5 kg – 4 kg - $17.83;

• All orders over $399 - free express shipping.

Canada (Shipping - 2-6 days):

• 0.1 kg – 0.5 kg - $9.83;

• 0.5 kg – 1 kg - $14.83;

• 1 kg – 1.5 kg - $9.83;

• 1.5 kg – 2 kg - $9.83;

• 2 kg – 2.5 kg - $12.83;

• 2.5 kg – 3 kg - $16.83;

• 3 kg – 3.5 kg - $20.83;

• 3.5 kg – 4 kg - $23.83;

• All orders over $399 - free express shipping.

Australia/Japan/New Zealand (DHL - 5-14 days):

• 0.1 kg – 0.5 kg - $33.75;

• 0.5 kg – 1 kg - $35.75;

• 1 kg – 1.5 kg - $23.75;

• 1.5 kg – 2 kg - $24.75;

• 2 kg – 2.5 kg - $24.75;

• 2.5 kg – 3 kg - $48.75;

• 3 kg – 3.5 kg - $48.75;

• 3.5 kg – 4 kg - $48.75;

• All orders over $399 - free express shipping.

Middle East (Shipping - 2-7 days):

• 0.1 kg – 0.5 kg - $33.75;

• 0.5 kg – 1 kg - $35.75;

• 1 kg – 1.5 kg - $23.75;

• 1.5 kg – 2 kg - $24.75;

• 2 kg – 2.5 kg - $24.75;

• 2.5 kg – 3 kg - $24.75;

• 3 kg – 3.5 kg - $48.75;

• 3.5 kg – 4 kg - $48.75;

• All orders over $399 - free express shipping.

Asia, Africa, South America, Oceania, Mexico (Shipping - 5-14 days):

• 0.1 kg – 0.5 kg - $41.83;

• 0.5 kg – 1 kg - $43.83;

• 1 kg – 1.5 kg - $45.83;

• 1.5 kg – 2 kg - $47.83;

• 2 kg – 2.5 kg - $48.83;

• 2.5 kg – 3 kg - $49.83;

• 3 kg – 3.5 kg - $50.83;

• 3.5 kg – 4 kg - $55.00;

• All orders over $399 - free express shipping.

We ship from Ukraine.

We do our best to complete your order as soon as we can. But it’s important to know that we make our clothes specifically for the orders received. We don’t have any stock. Therefore, the whole process may take up to 7 business days. But usually, it’s about 4.

Please, note! Our delivery terms may be longer during the holiday season (November-December) due to an intensive demand and possible delivery service delays.

You can find more on our production here.

We create freshly made clothes and start to produce them upon orders. That's why our processing time is 10-18 business days, depending on the products that you'll choose.

Yes, but it depends on your location, the number of items you need, and the date you need it by. Please, provide these details to info@mdnt45.com or via live chat, and our Customer Care Team will clarify it for you.

Yes, you can. Once we ship your package, we’ll provide you with the tracking number for this matter. 

Here’s the page to check the order status.

When buying from certain countries, VAT is not being collected. Therefore, the shipping carrier may request to cover the surcharges on the last stages of delivery. Unfortunately, we don’t compensate for these taxes. At the same time, we’re doing our best to find a better way to deal with such situations. 

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

If you don’t feel comfortable paying for these duties, please, decline the package and contact us at info@mdnt45.com.

You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel. MDNT:45 has no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

If you don’t feel comfortable paying for these duties, please, decline the package and contact us at info@mdnt45.com.

Yes, of course! You have a 30-days window from the moment you receive the package. To proceed, please, click here.  

You can read more about the rules of Returns here.

Yes, you can. You have a 30-days window from the moment you receive the package. To proceed, please, click here.  

You can read more about the rules of Returns here.

Unfortunately, our Return Policy does not apply to gift cards.

Unfortunately, our Return Policy does not apply to custom-made items. 

If you have any further questions, please contact us at info@mdnt45.com.

From time to time, we offer special deals which include gifts. Those are offered as an addition to your main order. In some cases, you’ll need to return the gifts. Depending on the return reason of your main items (everything except the gifts) and your intentions, the answer varies as follows:

• If you’re returning the main items for replacement (exchange), then you can keep the gifts.
• If you’re returning most of the items for store credit or refund because you didn’t like the way they looked or didn’t fit, you will also need to include the gifts in your parcel. Such situations are to be discussed separately.
• If you’re returning the main items due to a mistake from our side, then you can keep the gifts. Please, make sure to discuss the matter with our Customer Care Managers before making a decision.

Please, note: 

• Faceshield masks are non-returnable in all cases.
• If the gift is the only item that you didn’t like or it didn’t fit, unfortunately, you cannot return it.

They are not. If you decided to return your clothes, you'll need to cover the shipping costs. However, we fully cover the new delivery if you're making an exchange, and we deal with all expenses in cases where the fault is on us.

If you think that the things didn't work out due to our mistake — please, let us know at info@mdnt45.com

We reckon that you’ll look stunning in our clothes, but if something doesn’t work out – don’t worry, you can easily request a return. We’ll gladly accept your items if they are both unworn and unwashed. It’s possible within a 30-days window from the day you received it. We would highly appreciate you keeping the tags intact and saving the original packaging.

To proceed with the refund, you simply need to click here and follow the automated process steps. Please, DO NOT send your items without submitting your return request prior to that. If you have any questions – feel free to reach us via the channel you find convenient.

Click here for more details.

Unfortunately, we are unable to refund the difference between the original price and the sale price.

We can easily fix it. Please, contact us at info@mdnt45.com.

1. Double-check your cash account.
2. Contact your credit card company and bank to clarify – it may take some time for the money to reach you.
3. If you’re still having issues, please, contact us at info@mdnt45.com.